Privacy Policy
This Privacy Policy describes how Coachaible ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "users") of our website, Coachaible.com (the "Site"), and our AI coaching services (the "Services").
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly:
Account Information: When you register for an account, we collect your name, email address, and payment information.
Coaching Conversations: We collect and store the transcripts and audio recordings of your conversations with our AI coach.
User Content: Any other information you provide through the Site or Services, such as feedback or support requests.
Information Collected Automatically:
Usage Data: We collect information about how you use the Site and Services, including the features you access, the time and duration of your sessions, and other usage statistics.
Device Information: We may collect information about your device, including your IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our Site. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We may use your information for the following purposes:
Providing and Maintaining the Services: To provide you with access to our AI coaching services, process your payments, and manage your account.
Improving and Personalizing the Services: To analyze usage patterns, personalize your coaching experience, and develop new features and functionality.
Communicating with You: To send you important notices, updates, promotional materials, and respond to your inquiries.
Research and Development: To conduct research and analysis to improve our AI models and Services.
Protecting Our Rights and Safety: To prevent fraud, enforce our Terms and Conditions, and protect our rights and the safety of our users.
Legal Compliance: To comply with applicable laws and regulations.
3. How We Share Your Information
We may share your information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who assist us in providing and operating the Services, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Legal Compliance and Protection: We may disclose your information if required by law, court order, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not identify you personally with third parties for research, analytics, or other purposes.
4. Data Retention:
We will retain your personal information for as long as necessary to provide you with the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. Even after you deactivate your account, we may retain certain information for these purposes. Coaching conversation data may be retained to improve our AI models, but will be anonymized where possible.
5. Your Rights:Depending on your location, you may have certain rights regarding your personal information, including the right to:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information.
Objection: Object to the processing of your personal information for certain purposes.
Restriction of Processing: Request that we restrict the processing of your personal information.
Data Portability: Request to receive a copy of your personal information in a portable format.
To exercise these rights, please contact us at the email address provided below. We may require you to verify your identity before responding to your request.
6. Security:
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy:
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected personal information from a child under 18, please contact us immediately, and we will take steps to delete such information.
8. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site and Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
info@coachaible.com